Employment Menu Employment Home Careers: All Careers: Vancouver Careers: Calgary Careers: Winnipeg Careers: Toronto Careers: Montreal Careers: Winnipeg Employment Form Job Title: Junior And Senior Collection Officers (Bilingual) Reports to: Divisional Manager Department: Operations Location: Laval, Quebec We invite you to apply to join our growing CBV Collection Services Ltd. team! Privately owned since 1921, CBV has been a strong, stable and reliable market leader in Accounts Receivable Recovery. With offices located across the country, we require professional Skip Tracers to join our expanding organization! This position will be located in our Laval office. Position Description: Reporting to the Supervisor and Divisional Manager, the Collection Officers will make contact with debtors & demand payment of their delinquent accounts through multiple & varied contact attempts via phone, letters, investigating and tracing skip accounts. Responsibilities of the Collection Officer include, but are not limited to: Expected to properly maintain the collection inventory assigned to them, communicate & negotiate with debtors on a daily basis with respect to their delinquent accounts. Assist other collectors by performing “two-shots” on a regular basis. Responsible for the proper maintenance of files, diligent notation of accounts & proper use of the computerized collection management system according to policies & procedures. Expected to achieve & maintain monthly revenue targets. The minimum qualifications for this position include: Bilingualism in French / English is required. Previous related experience in a call centre environment or collection environment is a definite asset. Strong verbal and written communication skills Proven time management & organizational skills Excellent negotiation skills. Positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard. Computer literacy & technical required. Required Competencies: Planning and Organizing Driving for results Customer Focus Teamwork and Collaboration Interpersonal Communication Negotiation skills Compensation will be determined based on experience and includes an exceptional benefits package. If you're looking to succeed in a stimulating and dynamic environment, please apply to join our team of professionals. Interested and qualified applicants are encouraged to submit a covering letter and resume to the attention of: Pina Santangelo CBV Collection Services Ltd. 2 Place Laval, Suite 320 Laval, Quebec H7N 5N6 Email: psantangelo@cbvcollections.com Please click here to fill out our on-line employment application form for this position Job Title: Skip Tracer Reports to: Trace Supervisor Department: Full Time We invite you to apply to join our growing CBV Collection Services Ltd. team! Privately owne since 1921, CBV has been a strong, stable and reliable market leader in Accounts Receivable Recovery. With offices located across the country, we require professional Skip Tracers to join our expanding organization! This position will be located in our Laval office. Position Description: Reporting to the Trace Supervisor and or Divisional Manager, the Skip Tracer’s primary role is to assist Collection Officers in locating debtors with delinquent accounts on behalf of our client. This role will also assist in maintaining a positive work atmosphere while working with other Tracer members. Responsibilities of the Trader include, but are not limited to: Effectively trace files using various trace method/tools. Engage in quality calls establishing good rapport & anticipate where debtor or debtor family will be. The Tracer is expected to meet, or exceed, all trace based measurement goals including, but not limited to, revenue production. Assists with the distribution of daily business & credit files to the rest of the team. The Tracer will assist other new skip tracers on their trace assignments and provide training assistance as required. For Tracers who are absent or on vacation & who are required to have WIP files, the Tracer will assist that the vacant WIP is maintained properly. Organize & maintain business files to ensure all business are worked thoroughly. Track and monitor daily revenue versus objectives for tracers within the unit. Pinpoint areas of concern and recommend changes to the Trace Supervisor to correct deficiencies. The minimum qualifications for this position include: Bilingualism in French/ English is required. Previous related experience in a call centre environment or collection environment is a definite asset. Strong verbal and written communication skills. Team/Relationship builder, decisive, communicator and service oriented. Flexible with adaptability to behavior and opinions from different situations, individuals, or changing company priorities. Positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard. Calm and professional through stressful circumstances and able to solve problems and meet deadlines in difficult circumstances. Computer literacy and a strong experience in using Microsoft Office products. Required Competencies: Planning and Organizing Driving for results Customer Focus Teamwork and Collaboration Relationship Management Interpersonal Communication Resourcefulness Compensation will be determined based on experience and includes an exceptional benefits package. If you're looking to succeed in a stimulating and dynamic environment, please apply to join our team of professionals. Interested and qualified applicants are encouraged to submit a covering letter and resume to the attention of: Pina Santangelo CBV Collection Services Ltd. 2 Place Laval, Suite 320 Laval, Quebec H7N 5N6 Email: psantangelo@cbvcollections.com Please click here to fill out our on-line employment application form for this position CBV Collection Services Ltd. is an Equal Opportunity employer. We thank all applicants for their response, however, only those selected for an interview will be contacted.