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Job Title: Full Time Junior And Senior Collection Officers (Toronto)
Reports to: Divisional Manager
Department: Operations
Location: Toronto
Time: Full Time
Position Description:
Reporting to the Supervisor and Divisional Manager, the Collection Officers,
working a full time collection desk, will make contact with debtors & demand
payment of their delinquent accounts through multiple & varied contact attempts
via phone, letters, investigating and tracing skip accounts.
Responsibilities of the Collection Officer include, but are not limited to:
- The Collection Officer will be responsible for a full time collection desk. They
are expected to properly maintain the collection inventory assigned to them.
- The Collection Officers are to communicate & negotiate with debtors on a daily basis
with respect to their delinquent accounts.
- The Collection Officer will assist other collectors by performing “two-shots”
on a regular basis.
- The Collection Officer is responsible for proper maintenance of files, diligent notation
of accounts & proper use of the computerized collection management system according to policies & procedures.
- The Collection Officer is expected to achieve & maintain monthly revenue targets.
The minimum qualifications for this position include:
- Previous related experience in a call centre environment or collection environment is a definite asset.
- Strong verbal and written communication skills
- Proven time management & organizational skills
- Excellent negotiation skills.
- Positive attitude while meeting or exceeding the demands of a given situation, task, or performance standard.
- Computer literacy & technical required.
- Fluent in multiple languages is an asset.
Required Competencies:
- Planning and Organizing
- Driving for results
- Customer Focus
- Teamwork and Collaboration
- Interpersonal Communication
- Negotiation skills
Compensation will be determined based on experience and includes an exceptional benefits package.
If you're looking to succeed in a stimulating and dynamic environment, please apply to join our team
of professionals. Interested and qualified applicants are encouraged to submit a covering letter and resume to
the attention of:
Amy MacCutchan
CBV Collection Services Ltd.
100 Sheppard Ave E Suite #100
North York, Ontario M2N 6N5
Email: tor-jobs@cbvcollections.com
Fax: (888) 330-2230
Please click here to fill out our on-line
employment application form for this position
CBV Collection Services Ltd. is an Equal Opportunity employer. We thank all applicants for their response,
however, only those selected for an interview will be contacted.
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