About Us Menu About Us Home Company History Testimonials Executive Vice President's Message Team: - K.F. Downie, President & CEO - R.W. (Bob) Richards, Executive Vice-President and C.O.O - Dave DeMerchant, Vice-President, Operations - Debbie Hayhow, VP Client Services - Sandra McLaren, Controller - Kathy MacLeod, Director of Organizational Integrity and Compliance - Gary Sandhu, Director of Operations, Western Region - Ray Leather, Branch Manager, Prairie Region - Pina Santangelo, Collection Manager - Steve Taylor, Director of Sales - Frank Dowell, Sales Manager, Eastern Region - Monica Rye, Director, Human Resources

Company History

The Credit Bureau of Vancouver Limited was founded by Thomas Downie and established in Vancouver on October 21, 1921. Under the guidance of the Downie family, the company has continued to operate for the past 80 years. The head office remains located in Vancouver, with regional offices expanding across Canada.

The Credit Bureau of Vancouver operated with two distinct divisions, credit reporting and account receivable recovery. Credit reporting was sold to Equifax in July 1998. The Collection Division continues to be owned and operated by the Downie Family. CBV Collection Services Ltd. is one of the largest Collection Agencies in Western Canada. The privately held company is 100 percent Canadian owned.

CBV Collection Services Ltd. (hereafter referred to as CBV) has seen constant expansion since the dissolution of its partnership with Equifax/Collectcorp in 1993. In 1994, CBV opened offices in Victoria, Calgary and Edmonton, developing business relationships all across Canada and the United States. Before the dissolution of its partnership, the Collection Division was restricted to operating solely in the Greater Vancouver area.

In 1997, CBV purchased the largest Commercial Collection Agency in BC, Creditel of Canada Limited. The purchase of Creditel increased the strength and dominance of CBV in the BC marketplace. CBV remains the largest collection agency for commercial business in BC and throughout Western Canada.

With the continued development of its key client portfolios, CBV continues to increase its operation. In the fall of 2000, CBV expanded into Central Canada, locating its third branch in the downtown core of Toronto. This nation-wide coverage greatly improves our collection effectiveness. We are growing!

At CBV Collection Services Ltd. we are setting our sights high for the future as we continue on our 80 year old path in the Account Receivable Management and Collection business.