About Us Menu About Us Home Company History Testimonials Executive Vice President's Message Team: - K.F. Downie, President & CEO - R.W. (Bob) Richards, Executive Vice-President and C.O.O - Dave DeMerchant, Vice-President, Operations - Debbie Hayhow, VP Client Services - Sandra McLaren, Controller - Kathy MacLeod, Director of Organizational Integrity and Compliance - Gary Sandhu, Director of Operations, Western Region - Ray Leather, Branch Manager, Prairie Region - Pina Santangelo, Collection Manager - Steve Taylor, Director of Sales - Frank Dowell, Sales Manager, Eastern Region - Monica Rye, Director, Human Resources

We believe that direct communication with our clients is the most important function of our Customer Service Department.

Our representatives will systematically review management reports with you, which can include a debtor progress report, seven-year history, speed of recovery and client master inventory.

These reports are made available on a monthly basis should you require them. We have the ability to customize reports which will be tailor made to your specific needs.

At CBV Collection Services Ltd., the company's personnel will go the extra mile in measuring, qualifying and resolving any and all credit related problems.

Using our professional approach, our goal is to ensure that you receive the best possible service to satisfy your needs.

Customer Satisfaction equals Success!

Testimonials:

Telus Mobility Inc.:
"The level of customer service provided to the Telus Mobility Cellular has been most impressive. Teamwork is very important to our organization and it is clear that the Collection of CBV is not just a well run team, but that they have created a team spirit when working with our representatives."

VanCity Savings Credit Union:
"VanCity has used CBV Collections for over 20 years as their third party collectors. As 95% of all accounts placed are skips, we find that their results on our accounts over the years have been excellent."