{"id":41493,"date":"2026-02-08T04:23:25","date_gmt":"2026-02-08T04:23:25","guid":{"rendered":"https:\/\/www.cbvcollections.com\/dev\/?page_id=41493"},"modified":"2026-05-15T04:16:33","modified_gmt":"2026-05-15T04:16:33","slug":"code-of-conduct","status":"publish","type":"page","link":"https:\/\/www.cbvcollections.com\/dev\/company\/code-of-conduct\/","title":{"rendered":"Code of Conduct"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41493\" class=\"elementor elementor-41493\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff0f06f e-con-full e-flex e-con e-parent\" data-id=\"ff0f06f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4a80ff7 e-flex e-con-boxed e-con e-child\" data-id=\"4a80ff7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-17bcd51 e-con-full e-flex e-con e-child\" data-id=\"17bcd51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f871b1 elementor-widget elementor-widget-the7-heading\" data-id=\"9f871b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">We have high expectations. And so should you.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c662b54 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c662b54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ethical conduct is a big deal. CBV has an extensive Code of Conduct that every employee respects and adheres to at all times. We all take responsibility for our actions here and aim to provide a comprehensive, professional, and positive experience from first phone call to account closed.<\/p><p>Here are just a few of the many responsibilities that you can expect our team to abide by.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b7df79 e-con-full e-flex e-con e-child\" data-id=\"8b7df79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e1de97 elementor-widget__width-auto elementor-widget elementor-widget-the7-heading\" data-id=\"3e1de97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">For clients:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80c6fe6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"80c6fe6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"listing\">\n \t<li>Never divulge confidential or private information without consent unless required by law.<\/li>\n \t<li>Be prepared to account for our actions by evaluating and assessing the effects of our work.<\/li>\n \t<li>Comply with the client&#8217;s special handling instructions.<\/li>\n \t<li>Inform clients if there is serious doubt that they can benefit from our continuing services.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b40894 e-con-full e-flex e-con e-child\" data-id=\"2b40894\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67540ed elementor-widget__width-auto elementor-widget elementor-widget-the7-heading\" data-id=\"67540ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">For consumers:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-433eb80 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"433eb80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"listing\">\n \t<li>Adhere to and abide by the governing Collection Act in the licensing province or territory.<\/li>\n \t<li>Identify the client&#8217;s name, department, balance owed, and name of our company before demanding payment.<\/li>\n \t<li>Avoid deceptive practices, statements, or materials.<\/li>\n \t<li>Show due consideration for the consumers&#8217; problems and deal with them according to the merits of their individual cases.<\/li>\n \t<li>Respect and comply with all debtor contact instructions.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54adcd4 e-flex e-con-boxed e-con e-child\" data-id=\"54adcd4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c509878 elementor-widget elementor-widget-template\" data-id=\"c509878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"41385\" class=\"elementor elementor-41385\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-431dc43 e-grid e-con-boxed e-con e-parent\" data-id=\"431dc43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-005ee2e e-con-full e-flex e-con e-child\" data-id=\"005ee2e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9c9052 elementor-align-center elementor-widget elementor-widget-the7_icon_widget\" data-id=\"c9c9052\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_icon_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-icon-wrapper the7-elementor-widget\"><div class=\"elementor-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-friends\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M192 256c61.9 0 112-50.1 112-112S253.9 32 192 32 80 82.1 80 144s50.1 112 112 112zm76.8 32h-8.3c-20.8 10-43.9 16-68.5 16s-47.6-6-68.5-16h-8.3C51.6 288 0 339.6 0 403.2V432c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48v-28.8c0-63.6-51.6-115.2-115.2-115.2zM480 256c53 0 96-43 96-96s-43-96-96-96-96 43-96 96 43 96 96 96zm48 32h-3.8c-13.9 4.8-28.6 8-44.2 8s-30.3-3.2-44.2-8H432c-20.4 0-39.2 5.9-55.7 15.4 24.4 26.3 39.7 61.2 39.7 99.8v38.4c0 2.2-.5 4.3-.6 6.4H592c26.5 0 48-21.5 48-48 0-61.9-50.1-112-112-112z\"><\/path><\/svg><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f3118c elementor-widget elementor-widget-the7-heading\" data-id=\"5f3118c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-heading-title elementor-size-default\">Contact Us<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8816154 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8816154\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cbvcollections.com\/dev\/consumer-services\/request-a-callback\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Request a Callback<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:18883855009\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-mobile-alt\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M272 0H48C21.5 0 0 21.5 0 48v416c0 26.5 21.5 48 48 48h224c26.5 0 48-21.5 48-48V48c0-26.5-21.5-48-48-48zM160 480c-17.7 0-32-14.3-32-32s14.3-32 32-32 32 14.3 32 32-14.3 32-32 32zm112-108c0 6.6-5.4 12-12 12H60c-6.6 0-12-5.4-12-12V60c0-6.6 5.4-12 12-12h200c6.6 0 12 5.4 12 12v312z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">1-888-385-5009<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5302105 e-con-full e-flex e-con e-child\" data-id=\"5302105\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7345f0 elementor-align-center elementor-widget elementor-widget-the7_icon_widget\" data-id=\"e7345f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_icon_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-icon-wrapper the7-elementor-widget\"><div class=\"elementor-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-headphones-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M160 288h-16c-35.35 0-64 28.7-64 64.12v63.76c0 35.41 28.65 64.12 64 64.12h16c17.67 0 32-14.36 32-32.06V320.06c0-17.71-14.33-32.06-32-32.06zm208 0h-16c-17.67 0-32 14.35-32 32.06v127.88c0 17.7 14.33 32.06 32 32.06h16c35.35 0 64-28.71 64-64.12v-63.76c0-35.41-28.65-64.12-64-64.12zM256 32C112.91 32 4.57 151.13 0 288v112c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16V288c0-114.67 93.33-207.8 208-207.82 114.67.02 208 93.15 208 207.82v112c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16V288C507.43 151.13 399.09 32 256 32z\"><\/path><\/svg><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3f331c elementor-widget elementor-widget-the7-heading\" data-id=\"b3f331c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-heading-title elementor-size-default\">Request a Callback<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0669901 elementor-widget elementor-widget-text-editor\" data-id=\"0669901\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Don&#8217;t have time to wait on hold? Have one of our representatives call you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4f37bc elementor-align-center elementor-widget elementor-widget-the7_button_widget\" data-id=\"c4f37bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_button_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\"><a href=\"https:\/\/www.cbvcollections.com\/dev\/consumer-services\/request-a-callback\/\" class=\"box-button elementor-button elementor-size-md\">Request a Callback<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We have high expectations. And so should you. Ethical conduct is a big deal. CBV has an extensive Code of Conduct that every employee respects and adheres to at all times. We all take responsibility for our actions here and aim to provide a comprehensive, professional, and positive experience from first phone call to account&hellip;<\/p>\n","protected":false},"author":1,"featured_media":42321,"parent":41465,"menu_order":60,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-41493","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/pages\/41493","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/comments?post=41493"}],"version-history":[{"count":10,"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/pages\/41493\/revisions"}],"predecessor-version":[{"id":42984,"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/pages\/41493\/revisions\/42984"}],"up":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/pages\/41465"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/media\/42321"}],"wp:attachment":[{"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/media?parent=41493"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}