{"id":41635,"date":"2026-02-10T03:53:12","date_gmt":"2026-02-10T03:53:12","guid":{"rendered":"https:\/\/www.cbvcollections.com\/dev\/?page_id=41635"},"modified":"2026-05-15T03:54:56","modified_gmt":"2026-05-15T03:54:56","slug":"file-a-complaint","status":"publish","type":"page","link":"https:\/\/www.cbvcollections.com\/dev\/consumer-services\/file-a-complaint\/","title":{"rendered":"File a Complaint"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41635\" class=\"elementor elementor-41635\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff0f06f e-con-full e-flex e-con e-parent\" data-id=\"ff0f06f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4a80ff7 e-flex e-con-boxed e-con e-child\" data-id=\"4a80ff7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-053e00e e-con-full e-flex e-con e-child\" data-id=\"053e00e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0891a2f elementor-widget elementor-widget-the7-heading\" data-id=\"0891a2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">Your opinion matters.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d47630 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8d47630\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>If for any reason you have not been satisfied with your experience, please let us know. We take complaints very seriously and aim to make your experience as friendly, efficient, and supportive as possible. Your feedback matters.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d148594 e-flex e-con-boxed e-con e-child\" data-id=\"d148594\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b049fb e-con-full e-flex e-con e-child\" data-id=\"4b049fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0cbbec elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e0cbbec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f41949-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"41949\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/dev\/wp-json\/wp\/v2\/pages\/41635#wpcf7-f41949-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"41949\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f41949-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-row\">\n\t<p><label for=\"first-name\">First Name*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"first-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-row\">\n\t<p><label for=\"last-name\">Last Name*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"last-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"form-three\">\n\t\t<p><label for=\"\">Phone number<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone1\"><input size=\"40\" maxlength=\"3\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"###\" value=\"\" type=\"text\" name=\"phone1\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-three\">\n\t\t<p><label for=\"\">&nbsp;<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone2\"><input size=\"40\" maxlength=\"3\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"###\" value=\"\" type=\"text\" name=\"phone2\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-three\">\n\t\t<p><label for=\"\">&nbsp;<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone3\"><input size=\"40\" maxlength=\"4\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"####\" value=\"\" type=\"text\" name=\"phone3\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row\">\n\t<p><label for=\"your-email\">Email*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"your-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-row\">\n\t<p><label for=\"title\">I want to:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-list\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"select-list\"><option value=\"Discuss how I&#039;ve been treated\">Discuss how I&#039;ve been treated<\/option><option value=\"Dispute my debt\">Dispute my debt<\/option><option value=\"Inform you that you have the wrong person\">Inform you that you have the wrong person<\/option><option value=\"File an AODA complain\">File an AODA complain<\/option><option value=\"Request you communicate with me in writing\">Request you communicate with me in writing<\/option><option value=\"Other (Please fill out field below)\">Other (Please fill out field below)<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-row\">\n\t<p><label for=\"company\">Comments:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-comments\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"your-comments\" aria-invalid=\"false\" name=\"your-comments\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-row\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n\t<\/p>\n<\/div>\n<p>If you want to learn more about the Canadian Privacy Act and what your rights are, please <a href=\"http:\/\/laws-lois.justice.gc.ca\/eng\/acts\/P-21\/index.html\" target=\"_blank\" title=\"Canadian Privacy Act\">click here.<\/a>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54adcd4 e-flex e-con-boxed e-con e-child\" data-id=\"54adcd4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c509878 elementor-widget elementor-widget-template\" data-id=\"c509878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"41385\" class=\"elementor elementor-41385\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-431dc43 e-grid e-con-boxed e-con e-parent\" data-id=\"431dc43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-005ee2e e-con-full e-flex e-con e-child\" data-id=\"005ee2e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c9c9052 elementor-align-center elementor-widget elementor-widget-the7_icon_widget\" data-id=\"c9c9052\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_icon_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-icon-wrapper the7-elementor-widget\"><div class=\"elementor-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-friends\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M192 256c61.9 0 112-50.1 112-112S253.9 32 192 32 80 82.1 80 144s50.1 112 112 112zm76.8 32h-8.3c-20.8 10-43.9 16-68.5 16s-47.6-6-68.5-16h-8.3C51.6 288 0 339.6 0 403.2V432c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48v-28.8c0-63.6-51.6-115.2-115.2-115.2zM480 256c53 0 96-43 96-96s-43-96-96-96-96 43-96 96 43 96 96 96zm48 32h-3.8c-13.9 4.8-28.6 8-44.2 8s-30.3-3.2-44.2-8H432c-20.4 0-39.2 5.9-55.7 15.4 24.4 26.3 39.7 61.2 39.7 99.8v38.4c0 2.2-.5 4.3-.6 6.4H592c26.5 0 48-21.5 48-48 0-61.9-50.1-112-112-112z\"><\/path><\/svg><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f3118c elementor-widget elementor-widget-the7-heading\" data-id=\"5f3118c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-heading-title elementor-size-default\">Contact Us<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8816154 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"8816154\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cbvcollections.com\/dev\/consumer-services\/request-a-callback\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Request a Callback<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:18883855009\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-mobile-alt\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M272 0H48C21.5 0 0 21.5 0 48v416c0 26.5 21.5 48 48 48h224c26.5 0 48-21.5 48-48V48c0-26.5-21.5-48-48-48zM160 480c-17.7 0-32-14.3-32-32s14.3-32 32-32 32 14.3 32 32-14.3 32-32 32zm112-108c0 6.6-5.4 12-12 12H60c-6.6 0-12-5.4-12-12V60c0-6.6 5.4-12 12-12h200c6.6 0 12 5.4 12 12v312z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">1-888-385-5009<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5302105 e-con-full e-flex e-con e-child\" data-id=\"5302105\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7345f0 elementor-align-center elementor-widget elementor-widget-the7_icon_widget\" data-id=\"e7345f0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_icon_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-icon-wrapper the7-elementor-widget\"><div class=\"elementor-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-headphones-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M160 288h-16c-35.35 0-64 28.7-64 64.12v63.76c0 35.41 28.65 64.12 64 64.12h16c17.67 0 32-14.36 32-32.06V320.06c0-17.71-14.33-32.06-32-32.06zm208 0h-16c-17.67 0-32 14.35-32 32.06v127.88c0 17.7 14.33 32.06 32 32.06h16c35.35 0 64-28.71 64-64.12v-63.76c0-35.41-28.65-64.12-64-64.12zM256 32C112.91 32 4.57 151.13 0 288v112c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16V288c0-114.67 93.33-207.8 208-207.82 114.67.02 208 93.15 208 207.82v112c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16V288C507.43 151.13 399.09 32 256 32z\"><\/path><\/svg><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3f331c elementor-widget elementor-widget-the7-heading\" data-id=\"b3f331c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-heading-title elementor-size-default\">Request a Callback<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0669901 elementor-widget elementor-widget-text-editor\" data-id=\"0669901\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Don&#8217;t have time to wait on hold? Have one of our representatives call you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4f37bc elementor-align-center elementor-widget elementor-widget-the7_button_widget\" data-id=\"c4f37bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_button_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\"><a href=\"https:\/\/www.cbvcollections.com\/dev\/consumer-services\/request-a-callback\/\" class=\"box-button elementor-button elementor-size-md\">Request a Callback<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Your opinion matters. If for any reason you have not been satisfied with your experience, please let us know. We take complaints very seriously and aim to make your experience as friendly, efficient, and supportive as possible. Your feedback matters.<\/p>\n","protected":false},"author":1,"featured_media":42289,"parent":41589,"menu_order":60,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-41635","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/pages\/41635","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/comments?post=41635"}],"version-history":[{"count":34,"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/pages\/41635\/revisions"}],"predecessor-version":[{"id":42954,"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/pages\/41635\/revisions\/42954"}],"up":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/pages\/41589"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/media\/42289"}],"wp:attachment":[{"href":"https:\/\/www.cbvcollections.com\/dev\/wp-json\/wp\/v2\/media?parent=41635"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}