{"id":42064,"date":"2026-02-10T03:53:12","date_gmt":"2026-02-10T03:53:12","guid":{"rendered":"https:\/\/www.cbvcollections.com\/dev\/services-consommateur\/porter-plainte\/"},"modified":"2026-05-15T03:55:04","modified_gmt":"2026-05-15T03:55:04","slug":"porter-plainte","status":"publish","type":"page","link":"https:\/\/www.cbvcollections.com\/fr\/services-consommateur\/porter-plainte\/","title":{"rendered":"Porter plainte"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"42064\" class=\"elementor elementor-42064 elementor-41635\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff0f06f e-con-full e-flex e-con e-parent\" data-id=\"ff0f06f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4a80ff7 e-flex e-con-boxed e-con e-child\" data-id=\"4a80ff7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-053e00e e-con-full e-flex e-con e-child\" data-id=\"053e00e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0891a2f elementor-widget elementor-widget-the7-heading\" data-id=\"0891a2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">Votre opinion est importante pour nous.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d47630 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8d47630\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Si, pour quelque raison que ce soit, vous n\u2019\u00eates pas satisfait avec nos services, veuillez nous en aviser. Nous prenons les plaintes au s\u00e9rieux et tentons de rendre votre exp\u00e9rience aussi conviviale, efficace et plaisante que possible. Votre r\u00e9troaction est importante pour nous.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d148594 e-flex e-con-boxed e-con e-child\" data-id=\"d148594\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4b049fb e-con-full e-flex e-con e-child\" data-id=\"4b049fb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0cbbec elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"e0cbbec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f42070-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"42070\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/42064#wpcf7-f42070-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"42070\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f42070-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form-row\">\n\t<p><label for=\"first-name\">Pr\u00e9nom *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"first-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-row\">\n\t<p><label for=\"last-name\">Nom de famille *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"last-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-row\">\n\t<div class=\"form-three\">\n\t\t<p><label for=\"\">Num\u00e9ro de t\u00e9l\u00e9phone<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone1\"><input size=\"40\" maxlength=\"3\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"###\" value=\"\" type=\"text\" name=\"phone1\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-three\">\n\t\t<p><label for=\"\">&nbsp;<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone2\"><input size=\"40\" maxlength=\"3\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"###\" value=\"\" type=\"text\" name=\"phone2\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-three\">\n\t\t<p><label for=\"\">&nbsp;<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone3\"><input size=\"40\" maxlength=\"4\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"####\" value=\"\" type=\"text\" name=\"phone3\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"form-row\">\n\t<p><label for=\"your-email\">Adresse de courriel *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"your-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-row\">\n\t<p><label for=\"title\">Je veux :<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-list\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"select-list\"><option value=\"Discuter de la fa\u00e7on dont j&#039;ai \u00e9t\u00e9 trait\u00e9\">Discuter de la fa\u00e7on dont j&#039;ai \u00e9t\u00e9 trait\u00e9<\/option><option value=\"Contester ma cr\u00e9ance\">Contester ma cr\u00e9ance<\/option><option value=\"Vous informer que je ne suis pas la personne recherch\u00e9e\">Vous informer que je ne suis pas la personne recherch\u00e9e<\/option><option value=\"D\u00e9poser une plainte \u00e0 la LAPHO.\">D\u00e9poser une plainte \u00e0 la LAPHO.<\/option><option value=\"Autre\">Autre<\/option><\/select><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-row\">\n\t<p><label for=\"company\">Autre :<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-comments\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"your-comments\" aria-invalid=\"false\" name=\"your-comments\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-row\">\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Envoyer\" \/>\n\t<\/p>\n<\/div>\n<p>Si vous souhaitez en apprendre davantage \u00e0 propos de la Loi sur la protection des renseignements personnels du Canada et vos droits, veuillez<a href=\"https:\/\/laws-lois.justice.gc.ca\/fra\/lois\/p-21\/index.html\" target=\"_blank\" title=\"Canadian Privacy Act\"> cliquer ici.<\/a>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54adcd4 e-flex e-con-boxed e-con e-child\" data-id=\"54adcd4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c509878 elementor-widget elementor-widget-template\" data-id=\"c509878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"41385\" class=\"elementor elementor-41385\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3910e2c e-grid e-con-boxed e-con e-parent\" data-id=\"3910e2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-12a089f e-con-full e-flex e-con e-child\" data-id=\"12a089f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0440819 elementor-align-center elementor-widget elementor-widget-the7_icon_widget\" data-id=\"0440819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_icon_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-icon-wrapper the7-elementor-widget\"><div class=\"elementor-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-friends\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M192 256c61.9 0 112-50.1 112-112S253.9 32 192 32 80 82.1 80 144s50.1 112 112 112zm76.8 32h-8.3c-20.8 10-43.9 16-68.5 16s-47.6-6-68.5-16h-8.3C51.6 288 0 339.6 0 403.2V432c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48v-28.8c0-63.6-51.6-115.2-115.2-115.2zM480 256c53 0 96-43 96-96s-43-96-96-96-96 43-96 96 43 96 96 96zm48 32h-3.8c-13.9 4.8-28.6 8-44.2 8s-30.3-3.2-44.2-8H432c-20.4 0-39.2 5.9-55.7 15.4 24.4 26.3 39.7 61.2 39.7 99.8v38.4c0 2.2-.5 4.3-.6 6.4H592c26.5 0 48-21.5 48-48 0-61.9-50.1-112-112-112z\"><\/path><\/svg><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f366ee0 elementor-widget elementor-widget-the7-heading\" data-id=\"f366ee0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-heading-title elementor-size-default\">Contactez-nous<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1942139 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1942139\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cbvcollections.com\/fr\/services-consommateur\/request-a-callback\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Demandez un retour d\u2019appel<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:18883855009\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-mobile-alt\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M272 0H48C21.5 0 0 21.5 0 48v416c0 26.5 21.5 48 48 48h224c26.5 0 48-21.5 48-48V48c0-26.5-21.5-48-48-48zM160 480c-17.7 0-32-14.3-32-32s14.3-32 32-32 32 14.3 32 32-14.3 32-32 32zm112-108c0 6.6-5.4 12-12 12H60c-6.6 0-12-5.4-12-12V60c0-6.6 5.4-12 12-12h200c6.6 0 12 5.4 12 12v312z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">1-888-385-5009<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1a87f4 e-con-full e-flex e-con e-child\" data-id=\"c1a87f4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6974ef7 elementor-align-center elementor-widget elementor-widget-the7_icon_widget\" data-id=\"6974ef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_icon_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-icon-wrapper the7-elementor-widget\"><div class=\"elementor-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-headphones-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M160 288h-16c-35.35 0-64 28.7-64 64.12v63.76c0 35.41 28.65 64.12 64 64.12h16c17.67 0 32-14.36 32-32.06V320.06c0-17.71-14.33-32.06-32-32.06zm208 0h-16c-17.67 0-32 14.35-32 32.06v127.88c0 17.7 14.33 32.06 32 32.06h16c35.35 0 64-28.71 64-64.12v-63.76c0-35.41-28.65-64.12-64-64.12zM256 32C112.91 32 4.57 151.13 0 288v112c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16V288c0-114.67 93.33-207.8 208-207.82 114.67.02 208 93.15 208 207.82v112c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16V288C507.43 151.13 399.09 32 256 32z\"><\/path><\/svg><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47f0ad4 elementor-widget elementor-widget-the7-heading\" data-id=\"47f0ad4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-heading-title elementor-size-default\">Demander un rappel<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ae4410 elementor-widget elementor-widget-text-editor\" data-id=\"5ae4410\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tVous n&rsquo;avez pas le temps d&rsquo;attendre? Demandez \u00e0 un de nos repr\u00e9sentants de vous rappeler.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-533a7b7 elementor-align-center elementor-widget elementor-widget-the7_button_widget\" data-id=\"533a7b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_button_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\"><a href=\"https:\/\/www.cbvcollections.com\/fr\/services-consommateur\/request-a-callback\/\" class=\"box-button elementor-button elementor-size-md\">Demandez un retour d\u2019appel<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Votre opinion est importante pour nous. Si, pour quelque raison que ce soit, vous n\u2019\u00eates pas satisfait avec nos services, veuillez nous en aviser. Nous prenons les plaintes au s\u00e9rieux et tentons de rendre votre exp\u00e9rience aussi conviviale, efficace et plaisante que possible. Votre r\u00e9troaction est importante pour nous.<\/p>\n","protected":false},"author":1,"featured_media":42292,"parent":42061,"menu_order":60,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-42064","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/pages\/42064","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/comments?post=42064"}],"version-history":[{"count":13,"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/pages\/42064\/revisions"}],"predecessor-version":[{"id":42957,"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/pages\/42064\/revisions\/42957"}],"up":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/pages\/42061"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/media\/42292"}],"wp:attachment":[{"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/media?parent=42064"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}