{"id":42143,"date":"2026-02-08T04:23:25","date_gmt":"2026-02-08T04:23:25","guid":{"rendered":"https:\/\/www.cbvcollections.com\/dev\/compagnie\/code-de-deontologie\/"},"modified":"2026-05-15T04:16:48","modified_gmt":"2026-05-15T04:16:48","slug":"code-de-deontologie","status":"publish","type":"page","link":"https:\/\/www.cbvcollections.com\/fr\/compagnie\/code-de-deontologie\/","title":{"rendered":"Code de d\u00e9ontologie"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"42143\" class=\"elementor elementor-42143 elementor-41493\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff0f06f e-con-full e-flex e-con e-parent\" data-id=\"ff0f06f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-4a80ff7 e-flex e-con-boxed e-con e-child\" data-id=\"4a80ff7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-17bcd51 e-con-full e-flex e-con e-child\" data-id=\"17bcd51\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f871b1 elementor-widget elementor-widget-the7-heading\" data-id=\"9f871b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">Nos attentes sont \u00e9lev\u00e9es. Les v\u00f4tres devraient l\u2019\u00eatre aussi. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c662b54 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c662b54\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Une conduite \u00e9thique est importante. CBV poss\u00e8de un Code de d\u00e9ontologie que chaque employ\u00e9 doit respecter en tout temps. Nous sommes tous responsables de nos actes et visons \u00e0 offrir une exp\u00e9rience compl\u00e8te, professionnelle et positive \u00e0 partir du premier appel jusqu\u2019\u00e0 la fermeture du compte,  <\/p><p>Voici quelques-unes des responsabilit\u00e9s que nous respectons.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8b7df79 e-con-full e-flex e-con e-child\" data-id=\"8b7df79\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e1de97 elementor-widget__width-auto elementor-widget elementor-widget-the7-heading\" data-id=\"3e1de97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">Pour nos clients :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80c6fe6 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"80c6fe6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"listing\">\n \t<li>Ne jamais divulguer des renseignements confidentiels sans consentement \u00e0 moins que cela ne soit prescrit par la loi.<\/li>\n \t<li>\u00catre toujours pr\u00eat \u00e0 r\u00e9pondre de nos actes en \u00e9valuant les effets de notre travail.<\/li>\n \t<li>Se conformer aux instructions sp\u00e9cifiques du client.<\/li>\n \t<li>Aviser les clients si nous ne croyons pas \u00eatre en mesure de continuer \u00e0 les aider.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2b40894 e-con-full e-flex e-con e-child\" data-id=\"2b40894\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67540ed elementor-widget__width-auto elementor-widget elementor-widget-the7-heading\" data-id=\"67540ed\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"the7-heading-title elementor-size-default\">Pour les d\u00e9biteurs :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-433eb80 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"433eb80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul class=\"listing\">\n \t<li>Adh\u00e9rer \u00e0 et respecter les lois \u00e0 l\u2019\u00e9gard du recouvrement dans la province ou le territoire homologu\u00e9.<\/li>\n \t<li>Identifier le nom du client, le service, le montant d\u00fb et le nom de notre entreprise avant de demander paiement.<\/li>\n \t<li>\u00c9viter des pratiques, \u00e9nonc\u00e9s ou documents trompeurs.<\/li>\n \t<li>D\u00e9montrer l\u2019attention n\u00e9cessaire aux probl\u00e8mes des d\u00e9biteurs et les traiter selon le bien-fond\u00e9 de leur cas particulier.<\/li>\n \t<li>Respecter et se conformer avec toutes les instructions du d\u00e9biteur.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-54adcd4 e-flex e-con-boxed e-con e-child\" data-id=\"54adcd4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c509878 elementor-widget elementor-widget-template\" data-id=\"c509878\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"page\" data-elementor-id=\"41385\" class=\"elementor elementor-41385\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3910e2c e-grid e-con-boxed e-con e-parent\" data-id=\"3910e2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-12a089f e-con-full e-flex e-con e-child\" data-id=\"12a089f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0440819 elementor-align-center elementor-widget elementor-widget-the7_icon_widget\" data-id=\"0440819\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_icon_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-icon-wrapper the7-elementor-widget\"><div class=\"elementor-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-user-friends\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M192 256c61.9 0 112-50.1 112-112S253.9 32 192 32 80 82.1 80 144s50.1 112 112 112zm76.8 32h-8.3c-20.8 10-43.9 16-68.5 16s-47.6-6-68.5-16h-8.3C51.6 288 0 339.6 0 403.2V432c0 26.5 21.5 48 48 48h288c26.5 0 48-21.5 48-48v-28.8c0-63.6-51.6-115.2-115.2-115.2zM480 256c53 0 96-43 96-96s-43-96-96-96-96 43-96 96 43 96 96 96zm48 32h-3.8c-13.9 4.8-28.6 8-44.2 8s-30.3-3.2-44.2-8H432c-20.4 0-39.2 5.9-55.7 15.4 24.4 26.3 39.7 61.2 39.7 99.8v38.4c0 2.2-.5 4.3-.6 6.4H592c26.5 0 48-21.5 48-48 0-61.9-50.1-112-112-112z\"><\/path><\/svg><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f366ee0 elementor-widget elementor-widget-the7-heading\" data-id=\"f366ee0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-heading-title elementor-size-default\">Contactez-nous<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1942139 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1942139\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.cbvcollections.com\/fr\/services-consommateur\/request-a-callback\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-phone-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M497.39 361.8l-112-48a24 24 0 0 0-28 6.9l-49.6 60.6A370.66 370.66 0 0 1 130.6 204.11l60.6-49.6a23.94 23.94 0 0 0 6.9-28l-48-112A24.16 24.16 0 0 0 122.6.61l-104 24A24 24 0 0 0 0 48c0 256.5 207.9 464 464 464a24 24 0 0 0 23.4-18.6l24-104a24.29 24.29 0 0 0-14.01-27.6z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Demandez un retour d\u2019appel<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"tel:18883855009\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-mobile-alt\" viewBox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M272 0H48C21.5 0 0 21.5 0 48v416c0 26.5 21.5 48 48 48h224c26.5 0 48-21.5 48-48V48c0-26.5-21.5-48-48-48zM160 480c-17.7 0-32-14.3-32-32s14.3-32 32-32 32 14.3 32 32-14.3 32-32 32zm112-108c0 6.6-5.4 12-12 12H60c-6.6 0-12-5.4-12-12V60c0-6.6 5.4-12 12-12h200c6.6 0 12 5.4 12 12v312z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">1-888-385-5009<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c1a87f4 e-con-full e-flex e-con e-child\" data-id=\"c1a87f4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6974ef7 elementor-align-center elementor-widget elementor-widget-the7_icon_widget\" data-id=\"6974ef7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_icon_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-icon-wrapper the7-elementor-widget\"><div class=\"elementor-icon\"><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-headphones-alt\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M160 288h-16c-35.35 0-64 28.7-64 64.12v63.76c0 35.41 28.65 64.12 64 64.12h16c17.67 0 32-14.36 32-32.06V320.06c0-17.71-14.33-32.06-32-32.06zm208 0h-16c-17.67 0-32 14.35-32 32.06v127.88c0 17.7 14.33 32.06 32 32.06h16c35.35 0 64-28.71 64-64.12v-63.76c0-35.41-28.65-64.12-64-64.12zM256 32C112.91 32 4.57 151.13 0 288v112c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16V288c0-114.67 93.33-207.8 208-207.82 114.67.02 208 93.15 208 207.82v112c0 8.84 7.16 16 16 16h16c8.84 0 16-7.16 16-16V288C507.43 151.13 399.09 32 256 32z\"><\/path><\/svg><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47f0ad4 elementor-widget elementor-widget-the7-heading\" data-id=\"47f0ad4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"the7-heading-title elementor-size-default\">Demander un rappel<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ae4410 elementor-widget elementor-widget-text-editor\" data-id=\"5ae4410\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tVous n&rsquo;avez pas le temps d&rsquo;attendre? Demandez \u00e0 un de nos repr\u00e9sentants de vous rappeler.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-533a7b7 elementor-align-center elementor-widget elementor-widget-the7_button_widget\" data-id=\"533a7b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"the7_button_widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\"><a href=\"https:\/\/www.cbvcollections.com\/fr\/services-consommateur\/request-a-callback\/\" class=\"box-button elementor-button elementor-size-md\">Demandez un retour d\u2019appel<\/a><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Nos attentes sont \u00e9lev\u00e9es. Les v\u00f4tres devraient l\u2019\u00eatre aussi. Une conduite \u00e9thique est importante. CBV poss\u00e8de un Code de d\u00e9ontologie que chaque employ\u00e9 doit respecter en tout temps. Nous sommes tous responsables de nos actes et visons \u00e0 offrir une exp\u00e9rience compl\u00e8te, professionnelle et positive \u00e0 partir du premier appel jusqu\u2019\u00e0 la fermeture du compte,&hellip;<\/p>\n","protected":false},"author":1,"featured_media":42324,"parent":42131,"menu_order":60,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-42143","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/pages\/42143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/comments?post=42143"}],"version-history":[{"count":8,"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/pages\/42143\/revisions"}],"predecessor-version":[{"id":42987,"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/pages\/42143\/revisions\/42987"}],"up":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/pages\/42131"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/media\/42324"}],"wp:attachment":[{"href":"https:\/\/www.cbvcollections.com\/fr\/wp-json\/wp\/v2\/media?parent=42143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}