Already a client?
If you’re already a client and would like an agent to contact you about your account, please email us.
Q: What is your company's full legal name?
A: It’s CBV Collection Services Ltd..
Q: Why do you need my personal information before you can talk to me?
A: We ask for your personal information to protect you and the information on your account, which is confidential. We also use your personal information to verify that we are communicating with the correct person.
Q: What is the best way for me to pay?
A: That is up to you! We have several convenient payment methods. Please select the one that suits you and your situation best.
Q: How do I read my credit report?
A: Credit reports can be tricky. Click here for a great resource that will help you read and understand your report.
Q: How long will it take for a credit bureau to be updated once I have made a payment?
A: CBV reports up-to-date information on a daily, weekly, and monthly basis to credit bureaus. According to Equifax “Consumer tradelines are updated based on a credit grantors reporting cycle, which is typically every 30 days.” The portfolio submission dates vary by customer throughout the month.
Q: Where are you located?
A: We have several locations. Find us here.
Q: How do I file a complaint?
A: We have an online feedback form. You can fill it out here.
Don’t have time to wait on hold? Have one of our representatives call you.