Knowledge is power!

If you need more information, have specific questions, or just want to educate yourself, these resources may be helpful. If you can’t find what you’re looking for, call us during business hours or request a callback. We are more than happy to help.

Credit Bureaus

If you want access to your credit bureau (credit report), you can request it from one of the bureaus below. You will have to provide personal information up front to identify yourself, then they will provide you with your basic credit file.

EQUIFAX
TRANSUNION 

Ministries and Organizations

Review this list of rules and laws to make sure that you’re being treated fairly throughout your debt collection experience. It’s important to know both your rights and the rights of debt collectors, too.

• Alberta
  • What Creditors Can Do If You Can’t Pay
  • Bill Collection and Debt Repayment

• British Columbia
  • Knowing Your Rights and Responsibilities
  • Business Practices and Consumer Protection Act

• Saskatchewan
  • Problems with Collection Agencies

• Manitoba
  • Collection Practices
  • The Consumer Protection Act

• Ontario
  • Collection Practices

• Yukon
  • The Consumer Protection Act

• Northwest Territories

• Quebec
  • Les Comptes En Souffrances (French Only)

• Nunavut
  • Consumer Protection Act

• New Brunswick
  • Collection Agencies Act

• Nova Scotia
  • Collection Agencies Act

• Newfoundland and Labrador
  • Collection Agencies – Consumer Rights Pamphlet
  • Collection Agencies – Frequently Asked Questions

• Prince Edward Island
  • Rights and Responsibilities of Consumers

Privacy Laws

It’s heavy in legal-speak, but reading the information on this site will help you understand some frequently asked questions – like “Why can’t you provide me with information via email?” etc.

Learn more